Terms and Conditions – Teli-Optima

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Welcome to www.telioptima.com These Terms and Conditions ("Terms") govern your use of our Business Process Outsourcing () services and website. By accessing or using our website, you agree to be bound by these Terms.  

Services:

• Our website shares a range of services, including Inbound Enrichment Solutions, Outbound Growth Initiatives, Cloud Business Concierge, Quality Process Optimization, and other outsourcing solutions.

• The scope and details of the services will be specified in separate Service Agreements with our clients.

User Obligations:

• Users are required to provide accurate and up-to-date information when using our website.

• Users must refrain from engaging in any unauthorized or harmful activities that could disrupt our website or violate applicable laws.

Intellectual Property:

• All content, design, and materials on our website and provided as part of our services are the exclusive property of Teli-Optima.

• Users are not allowed to reproduce, distribute, or modify our intellectual property without explicit written permission.

Data Protection and Privacy:

• We are committed to protecting user data in accordance with applicable data protection laws in India.

• Our Privacy Policy outlines how we collect, use, and protect user data, ensuring confidentiality and compliance with data protection regulations.

• We also follow GDPR Compliance:

•  As an outsourcing company based in India, we also adhere to comply with the General Data Protection Regulation (GDPR) concerning the processing and protection of personal data of individuals within the European Union (EU) and European Economic Area (EEA).

•  We implement appropriate technical and organizational measures to safeguard personal data and uphold the rights of data subjects as outlined in the GDPR.

• For more information on how we follow GDPR Compliance and Prioritizes Data Protection," you can visit our page of GDPR Compliance and Privacy Policy

User Content:

• Users may provide content, documents, or information as part of the services.

• We maintain strict confidentiality and non-disclosure of any sensitive or proprietary information shared by the users.

Third-Party Links:

• Our website may contain links to third-party websites for reference or additional information.

• We do not endorse or assume responsibility for the content or practices of those third-party websites.

Disclaimer of Warranties:

• Our services and website are provided on an "as-is" and "as-available" basis, without any warranties or guarantees.

• We do not guarantee the accuracy, completeness, or reliability of the information or services provided on our website.

Limitation of Liability:

• Our liability for any claims against our services or website is limited to the amount paid by the user for the specific service.

• We shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our services.

Indemnification:

• Users agree to indemnify and hold our company harmless from any claims, damages, or liabilities arising from their use of our services.

Termination:

• We reserve the right to terminate user access to our services or website in case of violations of these Terms of Service Agreements.

• Users will be notified of the termination and any applicable notice periods.

Governing Law and Jurisdiction:

• These Terms and Conditions are governed by the laws of India.

• Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Changes to the Terms:

• We reserve the right to modify or update these Terms and Conditions at any time.

• Users will be notified of significant changes and continued use of our services after changes will constitute acceptance of the updated terms.

 

Contact Information:

• For any inquiries or concerns related to these Terms or our services, please contact us at support@telioptima.com or call us at +91-011-69658962